Last Updated: January 2024
vine-orbit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our historical research services.
Information We Collect
We may collect information about you in various ways:
Personal Information You Provide
When you submit enquiries or engage our services, we may collect:
- Name and contact information (email address, postal address)
- Information relevant to your research project (family names, dates, locations)
- Payment information for service fees
- Communications and correspondence with our team
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised for analytics)
How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide requested services
- To conduct historical research on your behalf
- To process payments and maintain financial records
- To communicate about your projects and our services
- To improve our website and services
- To comply with legal obligations
Research-Related Information
Historical research projects may involve sensitive personal information about you or your ancestors. We handle such information with particular care:
- Research information is used solely for conducting the commissioned project
- We do not share research findings with third parties without your explicit consent
- Research materials and findings are stored securely
- Upon project completion, we retain records as required for professional purposes but do not use them for unrelated activities
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent
- With service providers who assist our operations (e.g., payment processors) under confidentiality agreements
- When required by law or to respond to legal processes
- To protect our rights, property, or safety
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure storage of physical and digital records
- Restricted access to personal information
- Regular review of security practices
- Staff training on data protection
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law or professional standards. Research project files may be retained for reference purposes following industry standards for historical research practices.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal and professional retention requirements)
- Object to processing of your information
- Request restriction of processing
- Data portability where applicable
Cookies
Our website uses cookies to enhance your browsing experience. Please see our Cookies Policy for detailed information about how we use cookies.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
vine-orbit
Level 4, 287 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
Australian Privacy Principles
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). For more information about privacy in Australia, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.